Who to Call for Support

Help Desk

Phone: (800) 852-8686 | Email: HelpDesk@auto-graphics.com

Telephone diagnostic service is available Mon-Fri, 8am-8pm Eastern time, excluding standard A-G holidays.  After 8pm, the Help Desk phones are transferred to the answering service.

Emergency Support

Available via email 24 hours a day, 7 days a week via email at versosupport@auto-graphics.com.

Structure your message as follows when emailing for emergency support:

Email Subject Line: VERSO System Down

Body of message:

Library Name:

Contact:

Phone:

AGent VERSO URL:

This email address above should only be used in the event you cannot access your AGent VERSO system and the subject line must say VERSO System Down. If a message is received with a subject other than VERSO System Down, it will not be responded to until the next available business day. This email address should NOT be used for general AGent VERSO support.

Emergency assistance is limited to work in correcting problems which impact critical functionality of the System. Service calls that cannot be solved immediately will be referred to specialists within the Operations Center.